Non-Household (NHH) Metering Administrator – Performance & Delivery
Help keep our smart metering programme moving and make a real impact on performance, customers and water efficiency.

Thames Water is looking for an organised and proactive NHH Metering Administrator to support the day-to-day delivery of our NHH smart metering programme.
This is more than an administration role. You’ll be at the heart of the day-to-day delivery of our NHH smart metering programme, helping ensure work is completed efficiently, data is accurate and customers and retailers receive a reliable service. Your contribution will directly support effective programme delivery and Thames Water’s wider water efficiency and leakage priorities.

What you’ll be doing as our NHH Metering Administrator: Working closely with our
NHH Metering team, contractors, internal operational teams, retailers, MOSL interfaces and business customers, you’ll play an important part in keeping work progressing and resolving issues quickly and effectively.

Key responsibilities

• Managing high-volume metering administration across the NHH portfolio.
• Tracking operational performance, including throughput, SLA adherence and backlogs.
• Maintaining accurate and timely operational data to support market reporting and regulatory requirements.
• Working across various systems to support the NHH Metering team and contractors.
• Supporting workflow and backlog management to keep activities moving.
• Monitoring enquiries, queries and escalations and ensuring they are progressed appropriately.
• Liaising with field teams, scheduling teams and contractors to resolve routine issues.
• Responding professionally to retailers and business customers.
• Providing wider ad hoc metering support as required.

Location: Hybrid - Worcester House, Langley SL3 6EY

Hours: 36 hours per week

What you should bring to the role

Essential experience

• Experience working within an operational or administrative environment.
• Comfortable working in a busy, target-driven environment.
• Experience handling data and working across different systems.
• Strong organisation skills with the ability to prioritise competing workloads.
• Experience engaging with customers and stakeholders.

Essential skills

Strong Excel skills.

• Confident navigating different systems and processes.
• Excellent attention to detail and accuracy.
• Clear and professional communication skills.
• A proactive approach to problem-solving and keeping work on track.

It would be great if you also have:

• Previous water industry experience.
• Knowledge or experience of metering.
• Understanding of the Non-Household water market.
• Awareness of Power BI.
• Exposure to process improvement activities.

What’s in it for you?

• A Competitive salary starting at £30,960
• 26 days holiday per year, increasing to 30 days with length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.