Turn data into action and help shape the future of smart metering for our Water Retailers and business customers.

Thames Water is looking for an analytical and proactive Non-Household (NHH) Metering Analyst to play an important role in the delivery of Thames Water’s Non-Household smart metering programme.

You’ll turn complex data into clear, meaningful insight, helping us understand programme performance, spot emerging trends and opportunities, and make better operational decisions. You’ll also support retailers and business customers by helping investigate and resolve metering escalations, improving both performance and customer experience.

Your analysis will directly support the successful rollout of smart meters across our non-household customer base, contributing to improved market performance, demand and leakage reduction, and stronger customer outcomes, including BR-Mex.

This is a great opportunity to see your analysis translate into real operational impact. By identifying what’s working, where performance can improve and where opportunities exist, you’ll help shape smarter decisions and support the continued success of our NHH smart metering programme.

What you’ll be doing as our NHH Metering Analyst You will work closely with our NHH Metering team, contractors, internal teams, retailers, MOSL interfaces and business customers, you’ll help turn complex information into clear, actionable insight.

Key responsibilities

• Produce regular and ad hoc reporting on NHH smart metering programme performance for internal and external stakeholders.
• Analyse operational data to identify trends, risks and opportunities for improvement.
• Turn data and findings into clear, actionable insights that support better decision-making.
• Work closely with operational teams to improve processes, performance and targeting.
• Support the investigation of metering escalations and performance issues using data-led insight.
• Support NHH market and regulatory reporting requirements.
• Monitor enquiries and escalations, working with field teams, scheduling teams and contractors to resolve issues and keep activity moving.
• Respond to retailer and business customer queries professionally and effectively.
• Provide wider metering analysis and support as required.

Base Location: Hybrid - Worcester House, Langley SL3 6EY

Hours: 36 hours per week

What you should bring to the role

Essential experience and skills

• Strong analytical and problem-solving skills.
• Experience working with operational data and performance reporting.
• Ability to interpret data and communicate clear, meaningful insights.
• Strong Excel skills and confidence working with data.
• Comfortable navigating multiple systems and data sources.
• Excellent attention to detail and accuracy.
• Ability to apply sound judgement based on analysis and available information.
• Strong communication skills, with the ability to explain insights clearly to different stakeholders using tact and diplomacy.
• Ability to work effectively in a busy, delivery-focused environment.

Desirable experience and skills

It would be great if you also have:

• Water industry experience.
• Metering knowledge or experience.
• Knowledge of the Non-Household water market.
• Power BI knowledge or experience.
• Exposure to process improvement.

What’s in it for you?

• A Competitive salary starting at £35,090.
• 26 days holiday per year, increasing to 30 days with length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on
secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.