IT Support - 2nd / 3rd line +DV cleared - current active clearance is essential+Sole British national - due to nature of the project+ON site in Reading +6 months ++Inside IR35+ 80 - 87 ph We are currently recruiting an experienced IT Support Engineer to join an onsite end-user support team within a large, secure and business-critical environment.This is a hands-on, all-round IT support role operating primarily at 2nd Line, with exposure to 3rd Line activities. You will be responsible for resolving escalated technical issues, supporting end users and maintaining a wide range of IT equipment and services.The role offers plenty of variety, covering desktop and laptop support, hardware break/fix, Windows 10/11, Microsoft 365, Active Directory, managed print, conference room technology and VIP support.We are looking for a technically capable and customer-focused IT generalist who enjoys troubleshooting, takes ownership of issues and is confident working in a fast-paced, secure enterprise environment.Key ResponsibilitiesTake ownership of 2nd Line incidents and service requests, ensuring timely resolution within agreed SLAs.Provide hands-on laptop, desktop and peripheral support, including hardware break/fix, repairs, rebuilds and device replacements.Build, configure and deploy new and refurbished IT equipment.Troubleshoot Windows 10/11, Microsoft 365, endpoint encryption, BitLocker, drivers and user profile issues.Perform day-to-day Active Directory administration, including user ..... full job details .....