We are seeking a dynamic and commercially driven General Manager/Head of Operations to lead business performance and sales operations. Based in Stoke, this senior leadership role carries full accountability for operational and commercial success, with occasional travel required to a secondary site Key Responsibilities Full Profit and Loss (PandL) responsibility for business operations Provide line management across all departments and functions Manage and develop prime contractor relationships Lead and optimise the sales process to deliver maximum value Oversee operational performance reporting and forecasting Drive continuous improvement initiatives across the business Take overall responsibility for Health and Safety compliance Ensure adherence to Export Control regulations Oversee local IT support and infrastructure What We re Looking For Essential Experience and Skills Proven experience within the aerospace industry Strong background in B2B and B2C sales at all levels Demonstrated success in PandL management Experience in inventory and warehouse operations Knowledge of export control requirements Strong leadership, communication, and decision-making skills Desirable Advanced knowledge of Microsoft Office and productivity tools Experience with Warehouse Management Systems (WMS) Familiarity with database systems and reporting tools (e.g. Crystal Reports) Qualifications A-Level education (or equivalent) Additional business-related training is advantageous Why Join Us