Service Desk Manager MSP £40,000 - £45,000 with solid benefits Location: Preston area 5 days a week in the office The opportunity: I''m working with a growing MSP in the Preston area who are looking for a Service Desk Manager to come in and take ownership of their 1st Line team. Now, this is a slightly different one, as they''re not just looking for someone who can manage a busy service desk, keep on top of tickets and act as the technical escalation point. What they''re really after is someone who''s a good people person. Someone who enjoys mentoring junior engineers, teaching them new things and helping them become better at what they do. You''ll be managing a team of around seven 1st Line Engineers, some of who are apprentices, some relatively new to the industry and others with a year or so of experience. So patience is going to be a big thing here. They want someone who''s happy to sit down with an engineer, talk them through an issue and explain how to fix it, rather than just taking the ticket off them and sorting it themselves. The MSP itself is in a really exciting period of growth, regularly acquiring other MSP businesses, so there''s plenty of scope for progression as things continue to develop. Day to day A lot of your time will be spent working closely with the 1st Line team, helping them develop their technical knowledge and making sure they''re getting the support they need. You''ll still be the point of escalation when things get tricky, but ..... full job details .....