Service AdvisorLocation: GloucesterSalary: £30,000-£34,000pa DOEHours: 42.5 hours per weekMonday to Friday: 07 30Alternate Saturdays: 07 00We are seeking a customer-focused and organised Service Advisor to join a busy commercial vehicle dealership in Gloucester.This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced environment, managing customer expectations, and ensuring the smooth running of workshop operations.The RoleAs a Service Advisor, you will be responsible for managing the customer journey from initial booking through to vehicle collection. You will coordinate workshop appointments, keep customers updated on repair progress, provide estimates, and gain approval for any additional work required.You will also play an important role in maximising workshop efficiency, ensuring bookings are scheduled effectively and customers receive an excellent level of service.Key Responsibilities of the Service Advisor: Deal with customers professionally, ensuring a high level of customer satisfaction Book vehicles into the workshop, ensuring appointments align with customer needs and workshop capacity Keep customers regularly updated on vehicle progress, repair times, and completion dates Identify customer requirements and provide accurate, fully inclusive cost estimates Produce accurate job cards, invoices, estimates, and related documentation Explain completed work clearly and identify opportunities to promote ..... full job details .....