FM Manager (Facilities Manager)
Location: Greenwich area, South East London
Reporting to: Contract Manager
Direct Reports: Premises Assistants, Helpdesk Team, Engineers

Overview
Experienced Facilities Manager required to support the delivery of Hard and Soft FM services across a large education and public sector contract. Reporting to the Contract Manager, you will oversee operational performance, compliance, health & safety, people management, administration, and stakeholder relationships, ensuring KPIs, SLAs, and contractual obligations are consistently achieved.

Key Responsibilities

• Support the delivery of Hard and Soft FM services across multiple sites.
• Ensure contractual requirements, KPIs and SLAs are met.
• Manage daily operations and client-facing meetings.
• Maintain strong relationships with schools, clients, staff and subcontractors.
• Drive continuous improvement and service excellence.
• Lead compliance activities and maintain statutory records.
• Ensure compliance with Health & Safety legislation and company procedures.
• Coordinate audits, inspections, risk assessments and corrective actions.
• Produce compliance and performance reports.
• Manage recruitment, onboarding, DBS checks and inductions.
• Maintain training records and support employee development.
• Monitor contract performance and produce operational reports.
• Maintain accurate contract and compliance documentation.

Key Stakeholders

• Contract Manager
• Hard Services Manager
• Operational, Engineering and Helpdesk Teams
• School Leadership Teams
• Client Representatives
• HR, Finance and External Contractors

Essential Experience & Skills

• Facilities Management experience.
• Knowledge of Health & Safety legislation and compliance requirements.
• Experience managing Hard and Soft FM services.
• Strong administration, reporting and organisational skills.
• Excellent stakeholder management and communication skills.
• Experience with recruitment, onboarding and training processes.
• Microsoft Office proficiency.
• Ability to manage multiple priorities in a fast-paced environment.

Desirable

• PFI experience.
• Education or school environment experience.
• Knowledge of CAFM systems and COSHH.
• Experience of contractual performance monitoring.
• Understanding of financial and performance data.

Personal Attributes

• Highly organised and detail-oriented.
• Professional and accountable.
• Strong interpersonal skills.
• Customer-focused and proactive.
• Calm under pressure and solutions-driven.