Complaints Case Handler - 56560 - Up to £17.46 per hour umbrella rate (Inside IR35)Do you have experience of handling complaints, escalated enquiries or challenging customer situations? Do you have a strong customer-service mindset and accountability for resolving complaints? If so step into a rewarding Complaints Case Handler role and make a real difference for customers across the automotive finance and customer relations industry. As a Complaints Case Handler, you''ll bring structure, empathy, and strong investigation skills to deliver fair, clear and timely outcomes. With a Monday to Friday schedule and a welcoming contact-centre environment at the Manchester Business Centre, this is your chance to grow within a professional, process-led team while handling meaningful customer cases.What You Will Do:- Own a varied caseload of complaints, disputes and escalated enquiries, prioritising work and keeping cases moving within agreed timeframes.- Investigate concerns relating to motor finance agreements and account servicing, including payments, balances, settlements, fees and charges, where applicable.- Review records, gather information from customers and relevant internal or external parties, and reach balanced, well-evidenced conclusions.- Support vehicle purchase and dealership-related complaints by coordinating responses and facts with relevant stakeholders across the dealer network.- Communicate clearly and compassionately by phone and in writing, including drafting ..... full job details .....