Please see rolling contract opportunity working for financial services client based in Manchester Job title: Complaints Case Handler Location: Manchester Duration: 6 months Hourly rate: £17.46 ph. INSIDE IR35 Hour per week: 37.5hrs Position Description: Complaints Case Handler About the role clients Customer Relations team investigates and resolves complaints connected with automotive finance and customer account servicing. As a Complaints Case Handler, you will take ownership of cases from initial review through to a fair, clear and timely outcome. You will investigate concerns relating to motor finance agreements and servicing, communicate with customers, and work with colleagues and partners across the dealership networ Skills Required: Own a varied caseload of automotive finance complaints, disputes and escalated enquiries; prioritise work, meet relevant timeframes and keep customers informed throughout. Investigate concerns relating to motor finance agreements and account servicing. Depending on the case, this may include payments, balances, statements, settlements, fees or charges, account administration, credit-file reporting and related customer communications. Review account and case records, gather information from customers and relevant internal or external parties, assess the available evidence and reach balanced, well-supported conclusions. Handle complaints connected with vehicle purchase and dealership interactions, including merchandise complaints, by ..... full job details .....