Customer Service and Sales Support Location : Corby Monday - Friday 09:00 - 17:30 Salary 25k - 28k Main Duties and Responsibilities We are looking for a Customer Support Representative. A great communicator who is detail oriented, a problem solver and able to build strong relationships with customers. Main duties Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business. Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email. Order processing and issuing order confirmations. Raising Proforma invoices. Using customer websites to process/confirm orders. Releasing of orders to despatch for shipment. Raising export documentation. Co-ordinating with scheduling, production and purchasing reference customer orders and attending weekly production meetings. Logging customer complaints on CRM system. Booking deliveries both UK and European/using carrier systems. What we are looking for Strong Administrative background. Ideally 3 years customer service and sales experience. Excellent MS Office proficiency. Personal Qualities You will care deeply about building customer loyalty and trust. You will be comfortable using Microsoft Office. Ability to investigating customer problems, getting to the root cause and putting them right. You will be friendly, organised and resilient. You will be happy to take direction and prioriti