Corporate Travel Associate / Hybrid (2 days/week in Paddington office)/c-17 per hour

As a Concierge Corporate Travel Associate, you''ll be at the heart of our clients global travel operations-crafting seamless, high-touch itineraries and managing travel logistics with precision and care. You''ll work closely with internal stakeholders, vendors, and clients to ensure every journey is smooth, compliant, and memorable.

This role is an initial 6 month temporary contract and requires flexibility in working hours to support US time zone (2PM-10PM UK).

Key Responsibilities

Travel Coordination & Itinerary Planning

• Arrange global travel: flights, hotels, ground transport.
• Curate personalised itineraries with dining, experiences, and activities.
• Communicate with travellers to gather preferences and requirements.
• Research and recommend travel options aligned with budget and policy.
• Ensure all bookings meet company and financial compliance standards.

Client & Customer Service

• Deliver exceptional service with warmth and professionalism.
• Provide detailed itineraries and support throughout the journey.
• Engage with clients via phone, email, video, chat, and in-person.
• Build strong relationships with stakeholders and vendors.
• Anticipate needs and exceed expectations with tailored service.

Problem Solving & Compliance

• Handle travel disruptions, rebookings, and emergencies efficiently.
• Stay informed on industry trends and new venue openings.
• Ensure compliance with pharmaceutical and corporate travel regulations.

Operational & Administrative Support

• Track travel costs and maintain accurate expense records.
• Manage preferred vendor and venue databases.
• Work independently with a proactive, resourceful mindset.
• Confidently interact with stakeholders at all levels.

Required:

• 5+ years in corporate travel or concierge services.
• Highly organised and self-motivated.
• Fluent in English (Portuguese a plus).
• Proficient in GDS platforms (Sabre, Amadeus, Travelport/Galileo).
• Strong communication and IT skills.
• Flexible and adaptable in a hybrid work environment.

Preferred:

• Experience in meetings & events (cross-training available).
• Knowledge of pharmaceutical travel compliance.
• Familiarity with travel booking tools (Concur preferred).
• Background in VIP or concierge services.

Additional Information

• May require travel for onsite event coordination.
• Flexibility in working hours to support US time zone (2PM-10PM UK).
• Strong time-management and organisational skills are essential.

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Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group of companies includes Gi Group Holdings Recruitment Ltd, Gi Recruitment Ltd, Draefern Ltd, Excel Resourcing (Recruitment Consultants) Ltd, Gi Recruitment Ltd, INTOO (UK) Ltd, Marks Sattin (UK) Ltd, TACK TMI UK Ltd, TACK International Ltd, Grafton Professional Staffing Ltd, Encore Personnel Services Ltd, Gi Group Staffing Solutions Ltd and Gi Group Ireland Ltd. Gi Group Staffing Solutions Ltd are acting as an Employment Business in relation to this role.

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