Your new company An established facilities services provider is working with a major healthcare site to appoint an experienced Soft FM Manager. This is a high-impact operational leadership role, managing large frontline teams and ensuring compliant, high-quality service delivery within a complex healthcare setting.Your new role Reporting into a senior leader within Soft FM, you will take ownership of domestic, porterage and security services, leading teams to create safe, clean and welcoming environments for patients, staff and visitors.This position has responsibility for a sizeable, multi-shift workforce and a significant soft services budget. You''ll be a visible, hands-on leader, balancing people management, client engagement and performance compliance across a live healthcare contract.Key focus areas include:Operational excellenceTeam engagement and developmentSLA and compliance deliveryClient and stakeholder relationshipsHealth and safety leadershipKey Responsibilities:Lead, motivate and develop large operational teams across cleaning, porterage and security servicesEnsure services consistently meet contractual SLAs and healthcare compliance standardsPlan and resource service delivery, including managing contingenciesMonitor performance, trends and KPIs, driving continuous improvementManage budgets, labour hours and forecastsOversee recruitment, training, absence management, retention and conductMaintain strong client relationships and act as an escalation point when re