Dynamics 365/ CRM Support Analyst Job Description Actively representing an established service sector organisation based in Central London as they look to add to their application team with a D365 CE/ CRM Support Analyst. Joining a like minded team, the role will involve supporting the day to day operation of my clients business critical Dynamics 365 Customer Engagement CRM system - troubleshooting user issues and involved in supporting new system enhancements. This brilliant role offers a great company culture/ work environment, as well as fantastic career growth prospects/ internal progression. The role is currently offered as a 1 year fixed term contract, with a view to the role extending permanently thereafter. My client is seeking a candidate who will work on a hybrid basis - a minimum of 2 day per week from modern Central London offices, and remainder home working. Role and Responsibilities 1st/ 2nd line troubleshooting/ support on Dynamics CRM/ 365 CEAssisting in project related tasks such as requirement gathering/ analysis, testing, training usersSystem customisation and Power Platform configuration tasksStakeholder engagement at all levels; providing excellent support service to users both on-site and remote Skills and Qualifications Proven experience supporting Dynamics CRM/ D365 CE systemsAbility to technically support Dynamics 365 CE/ CRM (1st/ 2nd line)Broad modular/ industry exposure - ideally sales, marketingExposure to Power BI/ Power Platform customisation