Office Manager/AdministratorManage phone calls and emails from regular customers and new queriesAdd all orders onto our Crystal SAP bespoke softwareCreate invoices from all orders and finalise payments with cash customers through the World Pay platformEmail account customers their invoicesPack goods and despatch via Royal Mail, DPD Couriers or DHL Express for European customersLiaise with production staff regarding orders which are ready for despatch.Filing of all orders in appropriate foldersKeeping on top of stationary supplies, Utility information etcLiaise with the bookkeeper who will gradually train you on other aspects of the administrative side which need completing.Keep the Health and Safety information UpToDateSupporting the MD which also involves having training regarding the company productA good understanding of Excel and Word is requiredBeing Tech savvy with Microsoft 365 Outlook, in regards to scam emails ..... full job details .....