Office Manager/Administrator

• Manage phone calls and emails from regular customers and new queries
• Add all orders onto our Crystal SAP bespoke software
• Create invoices from all orders and finalise payments with cash customers through the World Pay platform
• Email account customers their invoices
• Pack goods and despatch via Royal Mail, DPD Couriers or DHL Express for European customers
• Liaise with production staff regarding orders which are ready for despatch.
• Filing of all orders in appropriate folders
• Keeping on top of stationary supplies, Utility information etc
• Liaise with the bookkeeper who will gradually train you on other aspects of the administrative side which need completing.
• Keep the Health & Safety information UpToDate
• Supporting the MD which also involves having training regarding the company product
• A good understanding of Excel and Word is required
• Being Tech savvy with Microsoft 365 Outlook, in regards to scam emails etc