Join our Client and become part of a team committed to delivering exceptional service. This as a full-time, permanent Commercial Claims Manager role with a hybrid working arrangement. You''ll work two days each week from our Birmingham office, giving you dedicated time with colleagues and key stakeholders. Our Claims teams are also located across the Midlands and Wales, and the role includes regular visits to these sites to stay connected with the teams and maintain a consistent, high-quality service. The Opportunity We are seeking an experienced and motivated Commercial Claims Manager to lead a dynamic and ambitious team within our Claims Division. In this pivotal role, you will provide first-line supervision, coaching, and mentoring to help your team realise their potential. You will also play a key part in encouraging a positive, inclusive, and high-performing team culture. Key Duties and Responsibilities Support and implement operational strategy, policies, and procedures to optimise the Claims service. Identify process bottlenecks and collaborate with the Claims Operations and Business Performance Manager to drive effective resolutions. Lead all aspects of day-to-day operations of the Claims team, collaborating closely with HR, LandD, and Broking teams as required. Foster a culture of excellence, accountability, and continuous improvement-leading by example. Build strong internal and external relationships to enhance claims service delivery and support your team''s ..... full job details .....