Are you a confident administrator with excellent customer service skills and experience working in a busy operations or facilities environment? We re working with a leading London-based university to find a proactive and detail-driven Operations Support Officer to join their Estates and Facilities team. As a recruitment partner for the university, we re looking for someone who thrives in a fast-paced setting and is confident managing helpdesk systems, raising purchase orders, and supporting a broad team of estates professionals. The Role Working as the first point of contact for Estates and Facilities queries, you ll be a key player in maintaining smooth day-to-day operations across Infrastructure, Development, Commercial Services, and Facilities Management functions. Your responsibilities will include: Managing the in-house helpdesk and job management systems (ASK, Invida) Logging and assigning jobs, liaising with contractors and internal teams Raising and processing purchase orders, obtaining quotes and liaising with suppliers Supporting compliance with the permit-to-work system and contractor coordination Producing reports and assisting with SLA monitoring Providing general admin support across Estates including Operations, Catering, Support Services, Minor Works, and Asset Risk teams What you ll bring We re looking for someone who can hit the ground running and make a difference from day one. The ideal candidate will have: Proven admin experience in an estates, facil