Client Support Officer

6 month rolling contract - Investment Banking - Inside IR35Core accountabilities of role Act as a subject matter expert for EMEA client onboardings Effective coordination of the OTC routine onboarding in EMEA to ensure onboarding lead time targets are met according to client or business targets. Active management of stakeholders within business, compliance, due diligence and risk departments, including EMEA business heads and global heads of departments. Identifies onboarding files with risks of delays and escalates more complex onboarding cases to senior team members. Proactively seeking opportunities to improve processes and controls. Accountable for delivering personal targets and objectives. Leverage industry experience as well as knowledge of policies throughout the process. Understands KPIs for their respective client/area and keeps SOP up to date in line with guidelines. Train and supervise new joiners to ensure right skill set and knowledge is transferredKnowledge, Skill and Experience Typically require a university degree as an indicator of an ability to understand and apply complex theoretical concepts, although may have progressed into the role via equivalent business experience. Knowledge of the OTC on boarding process for Financial Services, including KYC, Risk and business policies, procedures and legislation. Experience of Financial Institutions and Global Markets products required, especially OTC products Effective time management and ability to prioritise wor
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