FM Contracts Manager (Facilities Management)

Perivale, Greater London-| Full-time | Permanent
Salary: -60,000 - -70,000

We are recruiting on behalf of a highly respected building services and facilities management contractor for an experienced FM Contracts Manager to oversee a portfolio of maintenance and FM contracts across London and the surrounding regions.

With over 30 years of delivering mechanical, electrical, public health, and fire safety services within complex residential and commercial environments, this business has built an outstanding reputation for client satisfaction and high-quality service delivery.

The Role:

As FM Contracts Manager, you will be responsible for managing and retaining key maintenance contracts through proactive client engagement, operational coordination, compliance management, and commercial oversight.

This is a client-facing role with responsibility for service delivery, mobilisation, KPI performance, and contract growth across a busy FM portfolio.

Key Responsibilities:

Contract & Client Management

• Act as the primary point of contact for allocated FM contracts
• Build and maintain strong, long-term client relationships
• Chair client meetings and issue monthly performance reports
• Ensure contracts operate within agreed scope, KPIs, SLAs, and compliance standards

Operational Management

• Coordinate engineers, building services operatives, supervisors, and subcontractors
• Monitor PPM completion rates, reactive response times, and SLA performance
• Ensure Safe Systems of Work, permits, RAMS, and compliance procedures are implemented
• Support the resolution of escalations, service failures, and operational issues

Commercial & Performance

• Track remedials, variations, and additional service opportunities
• Liaise with estimating and commercial teams to develop quotations and pricing
• Compile KPI dashboards, risk registers, and performance reports
• Identify opportunities for service improvements and contract growth

About You:

To be successful in this role, you will have:

• Proven experience managing maintenance or FM contracts
• Strong client-facing experience within maintenance, engineering, or property services
• Experience coordinating engineers, supervisors, and subcontractors
• Strong understanding of KPIs, SLAs, compliance, and mobilisation activities
• Working knowledge of hard FM services including M&E and statutory compliance
• Understanding of SFG20, F-Gas, fire safety, and water hygiene requirements
• Excellent communication, organisation, and problem-solving skills
• Strong commercial awareness and a proactive mindset

Qualifications & Requirements:

Essential

• NVQ Level 5 or 6 in Facilities Management, Construction, Operations, or similar (or working towards)
• Ability to travel between sites
• Flexibility to support occasional out-of-hours activities where required

Desirable

• NEBOSH Construction Certificate or Diploma
• ILM / CMI Leadership & Management qualification
• Mechanical, Electrical, or Building Services qualification
• CSCS Manager or Supervisor card
• CAFM system experience