Salary: £16,200 p.a. (based on £27,000 FTE) Main Duties and Responsibilities The IT team supports the Hospice by delivering reliable, responsive technical services to staff, our retail shops, and the systems that help care for patients. In a small hospice environment, this role works closely with the on site Head of IT and Systems and is a key, visible part of day to day service delivery. The IT support technician will play an important role in providing hands on technical support and helping to maintain the hospice s IT infrastructure. This includes supporting clinical and administrative systems, resolving technical issues, and assisting with small projects and improvement activities. You will be responsible for: Providing technical support to end-users, resolving hardware and software issues. Providing administrative and end user support for the following services Microsoft 365 suite (e.g. SharePoint, OneDrive, Exchange, Intune) Assisting in the deployment, configuration, and maintenance of IT equipment. Configuring and maintaining network infrastructure, including routers, switches, firewalls, and wireless access points. Administering servers, including installation, configuration, decommissions, and maintenance of operating systems and server applications. Managing user accounts, permissions, and access control. Installing, configuring, and updating software applications and operating systems. Conducting software license management and ensure compliance. Collab