An established Managed Service Provider based in Milton Keynes for over 18 years is looking for an additional 1st Line IT Support Engineer to join our growing team. You will be working alongside a team of 8 experienced engineers providing IT support to a wide range of business clients. This role is ideal for someone with at least 1 - 2 years experience working on an IT helpdesk or within an MSP environment who is looking to further develop their technical skills and gain exposure to a wide range of technologies. You will handle support requests from clients via phone, email, remote support tools and our helpdesk system. Where issues cannot be resolved remotely, occasional on-site visits to client sites will be required. This is a fast-paced but friendly environment where engineers are encouraged to expand their technical knowledge and progress their careers. Candidates must be comfortable working in a busy Managed Service Provider environment managing multiple support tickets simultaneously. Our clients use a wide range of technologies including Microsoft 365, Windows environments, networking infrastructure and cloud services. Key Responsibilities Providing 1st line technical support to business clients as one of the first points of contact via phone, email and remote support tools. Accurately log and manage support tickets, ensuring all issues are tracked through to resolution with clear updates and communication. Troubleshooting Windows desktop and Microsoft 365 issues Use