Be the friendly face of Tech Support - Join us as an IT Service Desk Analyst!Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference?We''re looking for 2 x enthusiastic IT Service Desk Analysts to join our team in Cardiff and be the first point of contact for our internal customers.What we offerAt Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:Flexible Working Options: Including hybrid working.Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.Birthday Leave: An extra day off for your birthday.Pension Plan: 5% employer contribution.Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.Wellbeing Support: Employee assistance programme and wellbeing support.Inclusive Networks: Access to EDI networks and colleague cafes.Sustainable Travel: Cycle to work scheme and season ticket loans.Career Development: Ongoing training and support with opportunities for career progression.About the RoleWhat You''ll DoProvide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT iss