Service Desk AnalystNewportUp to £30,000What You''ll Do:Join a fast-growing support team delivering high-quality 1st and 2nd line technical support across a wide range of self-serve solutions. You''ll be the first point of contact for customers, helping them stay up and running across both mobile and static platforms. You''ll be part of a rotating shift pattern covering 8 AM to 8 PM, seven days a week, with occasional on-call responsibilities.This is a hands-on, office-based role at our Newport site, offering excellent opportunities for growth as the team continues to scale.What You''ll Bring:Previous experience in a customer-facing service desk role (2+ years)Strong working knowledge of Windows OS and networking (DHCP, routing, wireless)Familiarity with both Windows and Android environments (50/50 split)Excellent communication skills and a ''customer first'' mindsetExperience supporting Office 365 and troubleshooting common issuesAbility to remain calm under pressure and solve problems independentlyA degree in an IT-related subject is highly desirableWhy You Should Apply:This is a brilliant opportunity to join a tech-forward business where you''ll have real impact. If you''re passionate about delivering great customer support, want to work with the latest technologies, and thrive in a dynamic environment, we''d love to hear from you.Ready to Apply?Contact Lewis Allen to find out more. Please apply with a CV and a cover letter outlining why you''re perfect for the role. Know