Damp and Mould Service Coordinator

Department: Housing
Location: Hammersmith & Fulham – Full Time, Office Based (Monday to Friday)
Start Date: Ideally 16th February 2026
Duration: Ongoing temporary assignment
Pay Rates: £21.52 per hour (PAYE) / £27.35 per hour (Umbrella PAYE)
Reports To: Operations Manager – Damp and Mould
Responsible For: N/A

Working in Partnership with Red PersonnelRed Personnel is proud to be working in partnership with the London Borough of Hammersmith & Fulham (LBHF) to recruit a dedicated Damp and Mould Service Coordinator. This is a vital role within the Housing department, supporting continuous improvement in the management of damp and mould issues across the Council’s housing stock.

The position is fully office based, offering full-time hours Monday to Friday and the opportunity to contribute directly to improving resident satisfaction and housing quality.

The Role

The Damp and Mould Service Coordinator will provide essential administrative, coordination, and resident engagement support to the Damp and Mould team. The post holder will help ensure that inspection and repair works are efficiently delivered, lessons learned are implemented, and all correspondence and reporting meet corporate standards.

Key Responsibilities
Administrative Support

• Manage the Damp and Mould inbox, ensuring timely responses to all correspondence.
• Schedule inspections and coordinate with Surveyors and contractors.
• Monitor job progress, raise follow-up orders, and compile aftercare call records.
• Prepare meeting materials, book rooms, and maintain accurate records.

Contractor Liaison

• Review time extensions and cost variations submitted by contractors.
• Scrutinise completion and cancellation requests to ensure compliance.
• Attend performance meetings and contribute to quality and compliance discussions.

Resident Engagement & Complaints

• Represent LBHF at resident engagement meetings, providing updates and resolutions.
• Make proactive contact with residents to manage expectations and prevent complaints.
• Support complaint responses and compile repair histories or relevant evidence.

Cross-Team Collaboration

• Work closely with other teams to ensure joined-up service delivery.
• Coordinate with surveyors and housing officers to address complex or cross-service jobs.

About YouExperience & Knowledge

• Minimum 12 months’ experience in a social housing environment.
• Previous experience in a repairs or damp and mould team (desirable).

Skills & Attributes

• Exceptional organisational and multitasking ability.
• Strong communication skills with a professional, customer-focused approach.
• Good IT proficiency across Microsoft Office applications and housing systems.
• A genuine commitment to equality, diversity, and inclusion in service delivery.

Additional Information

• Full Time, Office Based: Monday to Friday
• Start Date: 16th February 2026 (ideal)
• Pay: £21.52 PAYE / £27.35 Umbrella PAYE
• Assignment: Ongoing temporary
• Location: Hammersmith & Fulham

Red Personnel and Hammersmith & Fulham Council are equal opportunity employers who celebrate diversity and promote inclusion across the workforce. We welcome applications from all sections of the community and guarantee interviews for disabled applicants meeting the role’s minimum criteria.