User Researcher - Digital Customer ExperienceSalary: 60,000 - 75,000 plus benefits, perks and healthcare optionsLocation: UK Wide - London, Bristol, Manchester and BirminghamJob Type: Permanent Hybrid (1-2 days per week) Occasional travel to client sitesRequirements: Must be eligible for SC Clearance About the roleWe''re looking for an experienced User Researcher who can combine strong research skills with confident stakeholder management, client communication and presentation skills.You''ll work on complex digital transformation projects, leading research from discovery through to delivery and helping clients make evidence-based decisions that improve digital products and services.This role goes beyond conducting research. You''ll need to confidently present findings, explain your approach and the evidence behind your recommendations, and facilitate workshops that bring stakeholders together and influence project direction. What you''ll be doingLead user research across discovery, design and delivery using appropriate qualitative and quantitative methods.Build strong relationships with clients and stakeholders, influencing decisions through research and evidence.Present research findings, project outcomes and recommendations, clearly explaining challenges, insights and impact.Plan and facilitate workshops to explore problems, challenge assumptions and agree next steps.Collaborate within agile, multidisciplinary teams alongside designers, developers and product ..... full job details .....