Senior 2nd Line Technical Support EngineerDartford - Hybrid 3 days a week in Office£35,000 - £42,000I''m working with a growing technology business looking to add an experienced 2nd Line Engineer to its team.This is a hands-on role supporting a varied customer base, working across Microsoft and wider infrastructure environments. You''ll be taking ownership of escalated issues, troubleshooting technical problems and helping deliver a reliable service to customers.The technical environment includes:Windows Server, Microsoft 365 and AzureActive Directory, Entra ID and IntuneNetworking, DNS, DHCP, VLANs and firewallsHyper-V and virtualisationBackup and disaster recovery solutionsPowerShellWhat they''re looking for:At least 3 years'' experience in IT Support/2nd Line.MSP experience would be a real advantage.Strong troubleshooting and problem-solving skills.Confident managing escalations and communicating with customers.Someone happy to get hands-on, support colleagues and attend customer sites when required.25 days holiday, pension, paid overtime and additional on-call allowance.A good opportunity for someone looking to develop their infrastructure skills within a varied and customer-focused technical environment. ..... full job details .....