Join a rewarding not-for-profit organisation as a 1st / 2nd Line Engineer, supporting technology operations and ensuring seamless IT service delivery. This permanent role is based in London and offers an opportunity to make a positive impact while utilising your technical skills. Client Details This not-for-profit organisation operates within the London area and is recognised for its contributions to its industry. As a medium-sized organisation, they are focused on leveraging technology to enhance their operations and services. Description Provide first and second-line technical support to staff and stakeholders.Diagnose and resolve IT issues, ensuring minimal downtime and disruption.Assist with the installation, maintenance, and troubleshooting of hardware and software.Collaborate with the wider technology team to deliver IT projects effectively.Maintain accurate documentation of IT systems and processes.Monitor and manage system performance, addressing potential issues proactively.Support the implementation of IT policies and procedures.Deliver excellent customer service and technical guidance to users. Profile A successful 1st / 2nd Line Engineer should have: Proven experience in a similar IT support role within the technology field.A strong understanding of hardware, software, and networking concepts.Excellent problem-solving and troubleshooting skills.The ability to prioritise tasks and work under pressure effectively.Relevant IT certifications or technical qualificati