Are you a proactive, people-focused professional with a passion for delivering exceptional customer service? Our client, a renowned International Examining Body, is seeking a bright and enthusiastic Customer Support Administrator to join their busy team on a fixed term basis. This is a fantastic opportunity for someone who thrives in a fast-paced environment and brings a strong background in customer support, paired with excellent organisational skills. If you have a keen interest in music and enjoy helping others, this role offers the perfect platform to make an impact while building on your administrative experience. Within this role you will: Deliver outstanding front-line customer service, via phone and email correspondence to a range of stakeholdersManaging exam-related administration with exceptional attention to detailSupporting the planning and scheduling of assessments across multiple locationsReviewing and improving processes to ensure a positive customer journeyCollaborating with internal teams to support global delivery operationsThe ideal candidate will have: Proven experience in a customer service handling queries Strong administrative skills with a high level of accuracy and organisationConfident written and verbal communication skillsAbility to manage multiple tasks and priorities in a busy environmentA team player with a positive, solutions-focused attitudeFamiliarity with CRM systems or databases is a plus If you re highly organised, thrive in a service-l