Customer Service AdvisorSalary: 24,476 + Excellent Civil Service BenefitsLocation: Birmingham (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance)Permanent Full Time 37 hours per week IntroductionGi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Customer Service Advisor. About CCWCCW is the passionate, independent voice representing water consumers in England and Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone''s needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm''s Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra). CCW values: We expect and support all CCW colleagues to embody and celebrate CCW''s values through Positive Energy, Respect for all, Innovative Spirit, Delivery of our Promises and being Engaged as One (PRIDE). The RoleAs a Customer Service Advisor, you will take ownership of customer complaints that have not been successfully resolved directly with their water company or retailer. Acting as the primary point of contact throughout each case, you will manage a varied caseload, investigate concerns, review evidence and work with all parties involved ..... full job details .....