Service Administrator 12 Month FTC £27,000 PA Southend on Sea Mon Fri 9am-17:30 This is an opportunity to join an established organisation in a Key Account support role, covering a 12 month maternity leave. The position sits within an experienced and supportive service delivery team, working closely with key clients to ensure contracted services are planned, delivered, and completed to agreed standards. There may be longer term opportunities available for the right candidate. The organisation has clear growth plans and is seeking a proactive, detail-oriented individual who is comfortable working in a structured, KPI-driven environment. This role would suit someone who enjoys managing multiple priorities, supporting client relationships, and contributing to continuous improvement within a professional team setting. Key Responsibilities: Manage a portfolio of key accounts, supporting the full service journey from planning through to completion Coordinate and support scheduling of works in line with agreed KPIs and service agreements Ensure compliance reports and post-service documentation are issued accurately and on time Act as first point of contact for clients, resolving service issues and complaints promptly Monitor access issues, non-conformances, and remedial actions to maintain client compliance Manage worksheets, WIP, invoicing accuracy, variations, and contract reconciliation Prepare and lead client review meetings, ensuring actions are followed up Liaise with inter