An established and well-respected business based in Witney is looking to recruit a Customer Service Administrator to join its friendly and professional customer service team.This is an office-based role where you will take ownership of key customer accounts and provide a high level of service across order processing, enquiries, and aftersales support.Key Responsibilities . Process customer orders and invoicing accurately . Confirm stock availability and delivery dates . Handle customer enquiries by phone and email . Process returns and issue credit notes . Manage warranty claims and product queries . Maintain online customer platforms and EDI systems . Update inventory and stock feeds . Provide holiday cover and general office support when requiredAbout You . Previous customer service experience . Highly organised with excellent attention to detail . Confident communicator, both written and verbal . Advanced Microsoft Excel skills . Able to work independently and as part of a team . Strong numeracy and literacy skills . SAP experience (advantageous, not essential) If you would like to know how we will store and process your data, please read our GDPR Data Protection Statement on The Recruitment Group website.