IntroductionAre you a tech-savvy problem solver with a passion for delivering exceptional customer service? We''re looking for a Systems Support Technician - Telephony to join a growing team based in Broxbourne. If you thrive in a hybrid environment, enjoy working remotely and on-site, and have expertise in telephony systems, this role is an exciting opportunity to take your career to the next level.What Does the Role Entail?In this role, you''ll provide technical support and troubleshooting for various telephony systems, including Hosted BroadSoft, Yealink, and Polycom systems. You''ll handle provisioning of new products, assist with technical sales, and manage site installations across the UK. Your ability to troubleshoot and resolve issues efficiently, combined with your strong communication skills, will be key to maintaining high levels of customer satisfaction. Expect to split your time between remote work and being on-site 3 times a week, providing face-to-face and Teams-based support as needed.What Skills Will You Have?You''ll bring hands-on experience with telephony systems and communication platforms to succeed in this role. You''ll have a solid understanding of troubleshooting, provisioning, and system installations, with a customer-focused approach. Experience with Hosted BroadSoft, Yealink, and Polycom systems is essential, and knowledge of technical sales processes will give you a decisive advantage. Strong problem-solving skills, the ability to manage multiple t