Master Technician - Support Technician (off the tools) - Mercedes Core business hours: Monday - Friday 9.00am - 5.30pm (Home working available, 8:30am-5pm / 9am-5.30pm) - 37.5 hours per week 40,000 - 44,000 depending on experience. Location: Aylesbury area - potential for remote working Are you a Mercedes trained Master or Diagnostic Technician looking for an exciting new opportunity where you can put your technical knowledge to great use whilst remaining out of the workshop environment? This Master Technical Support role is designed to provide technical support via telephone (or electronic methods) to customers who require information, instruction, advice or support relating to the use of a diagnostic tool, or with a specific diagnostic issue with a vehicle. You''ll be required to log all customer connections in the CRM system, maximise "first-time resolution" of customer queries, work as a team to share technical knowledge and coaching, attend training in order to maintain and develop your technical knowledge, and identify opportunities for continuous improvement. Full job specification is available on application. Requirements: Excellent communication skills - written and verbal; Problem-solving skills; Automotive Diagnostic skills, knowledge of the diagnostic process; Good knowledge of electrical, electronic and mechanical systems; Basic knowledge of Microsoft Office and Windows systems; Automotive NVQ / City and Guilds qualification; Diagnostic Technician level or ideal