Main purpose of post•To ensure the provision of a high-quality and professional risk and insurance service that integrates best practice and customer focus with all aspects of service delivery and complies with statutory and policy requirements for the service.•To pro-actively deal with customer queries regarding the services provided by the risk and insurance service and the handling of insurance claims, taking ownership of matters and providing customer focused outcomes.•To ensure the risk and insurance service is a support function that is proactive, takes ownership, and maximises benefit from technological changes, focuses on becoming a data led, value adding professional advisory and support function whilst also ensuring appropriate controls are in place for the effective processing of insurance claims.•To support the Insurance Manager and Assistant Director of Risk and Insurance in delivering a value adding, customer focused risk and insurance function that collaborates with service colleagues and other professional functions to meet the needs of that directorate, the changing environment they work in whilst also delivering on corporate objectives and responsibilities.Key areas of responsibility include:1.The provision of advice and support to business units, directorates and schools on corporate insurance matters, policy coverage and compliance, and to assist them in identifying trends, issues and managing avoidable loss.2.The investigation and handling of all insuranc