Service Desk Analyst (1st line)

OverviewHello and welcome to Wanstor. We''re a leading, award-winning Managed Services Provider. We’re looking for passionate, talented and proactive people to help us grow. Ready for the challenge?
Wanstor is an award-winning IT solutions provider, now celebrating over 22 years of helping businesses tackle their most complex IT challenges. With over 240 experts based in London and across the UK, we deliver fast, reliable support wherever our customers need us.
We empower organisations of all sizes with next-generation solutions — from IT Support and Cloud Services to AI-driven tools and advanced network management. Our hosted offerings include Hosted Exchange, Online Backup, Desktop-as-a-Service, and proactive Network Monitoring, all backed by 24/7 support and on-site expertise.
Company RecognitionWanstor awarded Best Companies 1 Star – Very Good to Work For 2025
We’re delighted to share that Wanstor has been awarded a
1 Star accreditation
by
Best Companies , officially recognising us as a
Very Good Company to Work For
in 2025. This achievement reflects the positive workplace culture we’ve built—one that values collaboration, personal growth, and wellbeing.
At Wanstor, we’re committed to creating an environment where every team member feels supported, empowered, and inspired to do their best work. This accreditation is a proud milestone as we continue to invest in our people and their success.
What We BelieveGreat question! We believe Wanstor is more than just an IT company — it’s a team built on passion, innovation and people who care. To show you what makes us unique, we asked our team to sum up what Wanstor means to them in just one word. Watch the video and discover the spirit that drives everything we do.
Benefits
Flexible Working:
Enjoy the freedom of flexible work-from-home options that help you strike a healthy work-life balance.
Personal Development:
Take advantage of 5 paid days annually to pursue new skills or knowledge. Whether it’s a training course or certification we support your goals beyond the job.
Volunteer Days:
Contribute to your community with 2 paid volunteer days each year. Make a difference to the causes that matter to you the most with our support.
Team Spirit:
Join a friendly team and engage in various social events organised throughout the year including Summer parties, Christmas celebrations, and team socials that bring everyone together.
Health and Wellbeing:
Benefit from health programs designed to support your physical and mental wellbeing—ensuring you stay healthy, resilient, and at your best both in and out of work.
“Working at Wanstor means being part of a values-led, collaborative team where everyone is driven, supportive, and genuinely great to work with.”
“Wanstor offers a place where your ideas are heard, your work makes an impact, and you’re surrounded by a team that cares about your success.”
Conor Corcoran, Technical Consultant
Wanstor Recruitment ProcessAt Wanstor, we believe that recruitment should be clear, engaging, and candidate-focused. From your initial application through to onboarding, our process is designed to be straightforward and transparent, so you always know what to expect at each stage. We take the time to get to know you — not just your skills and experience, but what motivates you and how you can thrive as part of our team. Explore the journey below to see how we work together to find the right fit for you and Wanstor.
Don’t worry if you don’t see any roles you want to apply for now. Register your interest to allow us to contact you when a suitable role meeting your criteria comes along.
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