This is a 3-month Day Rate Contract Role (Inside IR35). We are seeking a Service Desk Analyst for an initial 3 month contract assignment. The ideal candidate will serve as the first point of contact for customers reporting IT issues. You will play a vital role in delivering an exceptional standard of customer service, ensuring every query is logged, tracked, and resolved efficiently. This is a great opportunity for someone who is passionate about technology, enjoys problem-solving, and thrives on delivering excellent customer experiences.

Responsibilities

Act as the first point of contact for customers via telephone, email, and the customer portal.

Log tickets accurately with high attention to detail using the ticket management system.

Carry out basic incident resolution (first-time fixes) where possible.

Proactively handle customer queries in a timely and professional manner.

Maintain a positive attitude and consistently deliver a high level of customer service.

Adapt to additional duties that may arise due to changing business needs.

Qualifications

Strong written and verbal communication skills.

Interest in technology and problem-solving.

Experience with Microsoft Office suite.

Strong attention to detail.

Self-motivated and eager to learn new skills.

Excellent organisational and time-management skills.

Flexible, enthusiastic, and approachable.

Effective problem-solving and decision-making skills.

Ability to work under pressure with minimal supervision.

Professionalism with a focus on customer satisfaction.

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