Spectrum IT are working with a local Winchester client to hire a contract 1st Line IT Support Technician to join their team on a short-term 3 month contract. This is an INSIDE IR35 role with engagement via Umbrella Company Only. The role is focused on supporting a hardware refresh project, replacing legacy Windows 10 devices with Windows 11 across the estate. Working hours: Monday to Friday, 8:00am - 4:00pmThis is a practical, on-the-ground support role and would suit someone who''s confident with device imaging, deployments, and general IT administration. Interviews will be informal - Candidates for this role will be local to the Southampton, Winchester and surrounding areas and be able to attend site 5 days per week.Key Responsibilities:Support the rollout of Windows 11 devices across the businessUnbox, image/configure, and ship laptops and desktops to end usersMaintain communication with users regarding delivery and handoverTrack and manage activity using Excel logs and Service Request ticketsAssist with general 1st line IT support tasks as requiredAccurately update and close tickets using the internal ServiceDesk toolEssential Skills and Experience:Experience with device deployment and provisioning at scaleFamiliarity with Intune and/or Datto RMM (desirable)Comfortable imaging, building, and setting up laptops and desktopsPrevious use of ServiceDesk tools to manage and track ticketsCompetent in using Excel and basic IT admin toolsStrong communication and organisational sk