Overview

IT Support Analyst (1st / 2nd Line) Fareham - £30,000. A leading healthcare organisation has a requirement for an IT Support Analyst to join their technical support team to provide support across hardware, software and networks.Responsibilities

The role will be responsible for dealing with technical issues and supporting the smooth operation of IT systems across the business, by providing remote and on-site support to colleagues. You will provide 1st and 2nd line support and work with IT leadership to troubleshoot complex problems and help maintain a high standard of service delivery. The team play a key role in reducing downtime and enhancing user experience.Requirements

12 months+ experience providing 1st/2nd line supportKnowledge of Microsoft AzureExpertise with Microsoft 365, including user support for Outlook, Teams, OneDrive, SharePoint, and ExcelAn understanding of networking (including Active Directory, DNS, DHCP etc.)Familiar with remote support tools

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