Job descriptionDesk-Based Account Manager ( based in North London ) Please only apply if you have a strong sales background min 2 years and Telecoms would be preferable£28,000-£32000 Base + Comms + PensionMain focus: Managing and growing existing customer accounts (phone/email/video).Key Responsibilities: Account manager and New businessMaintain regular contact with assigned client accountsBuild strong relationships to improve retentionIdentify upsell and cross-sell opportunitiesRenew contracts and manage pricing discussionsHandle customer queries and resolve issuesTrack account performance against targetsUpdate CRM systems and sales reports Main FocusRenewals (SIMs, broadband, hosted VoIP)Upsell (higher bandwidth, additional users, cyber add-ons)Reduce churnPrimary Goal:Retain customers and increase revenue from existing accounts as well as new businessFocus is on retention + account growth,