RESIDENT SERVICES ASSISTANT:
Help create an exceptional living experience as a Resident Services Assistant, earning £31,800 per annum and playing a key role in delivering outstanding customer service within a vibrant residential community. As part of a busy operations team, you''ll be responsible for supporting residents throughout their journey, maintaining a safe and welcoming environment, and ensuring day-to-day operations run smoothly. This is an excellent opportunity for an energetic, people-focused individual who enjoys building relationships and thrives in a hands-on, customer-facing role.

RESIDENT SERVICES ASSISTANT ROLE:

• Acting as the first point of contact for residents, contractors and visitors, delivering a professional and welcoming customer experience
• Coordinating the day-to-day operation of the building, managing resident enquiries, complaints, communications, post, parcels and correspondence
• Maintaining accurate records, logs, booking systems, diaries and handovers, ensuring compliance with GDPR and operational procedures
• Raising and coordinating maintenance requests, supporting resident move-ins and move-outs, conducting inspections and preparing apartments for occupation
• Creating documentation, standard correspondence and reports using Microsoft Office, ensuring information is communicated accurately and efficiently
• Conducting health and safety checks, fire tests, emergency lighting inspections and compliance activities in line with company policies and procedures
• Collaborating with Resident Services, Lettings and Maintenance teams to deliver exceptional resident services, support property viewings and maintain high standards across communal and amenity areas

• Demonstrating at least two years’ experience in a similar customer-facing or building management role
• Maintaining an open, friendly and approachable demeanour
• Applying a can-do, problem-solving and goal-focused mindset
• Communicating professionally via telephone, email and face-to-face interactions, with a strong desire to deliver exceptional customer service
• Demonstrating dependability, enthusiasm and dedication as a team player
• Utilising Microsoft Office effectively and learning new systems confidently and efficiently