Resident Services Manager - Build to Rent Location: West London Working hours: Monday to Friday, 9am-6pm, with occasional Saturday and evening cover. Cobalt is working with an established residential property operator to recruit a Resident Services Manager for a new build-to-rent (BTR) development in West London. Comprising over 400 apartments across multiple buildings, this development presents an opportunity to take ownership of a new residential community from its opening stages, establish onsite operations and shape the resident experience from day one. The organisation Our client is an established operator within the UK residential property sector, with a growing portfolio of professionally managed rental homes. The development will offer over 400 apartments alongside communal amenities, providing residents with a professionally managed living environment. Joining at the mobilisation stage, the successful candidate will play a key role in establishing operational standards, building an onsite team and ensuring the development is positioned for long-term success. The role and responsibilities Reporting to a senior operational manager, the Resident Services Manager will oversee the mobilisation and day-to-day management of the development, leading a team of three resident services associates. Key responsibilities will include: Leading the mobilisation of the development, establishing operational procedures and ensuring the site is ready for occupation. Managing, ..... full job details .....