Housing Officer (Disrepair) Location: Remote Salary: £29,000 per annum Vacancy Type: Contract We re now looking for a Housing Officer / Customer Partner to join our Homes team within the Damp, Mould and Disrepair team on an initial 6 month FTC. This role will provide an exceptional customer service, putting customers at the heart of everything you do. You will be working with colleagues within our Damp, Mould and Disrepair team, ensuring we are doing everything possible to complete repairs, improvements and inspections in our properties. With a compassionate approach, you ll be responsive to the changing customer needs and following through their repairs until completion. You will have experience in housing management, customer experience and disrepair including an existing knowledge of pre court protocol. This is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality. The ideal candidate will: Have proven customer service experience. Have experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs. Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes. Be experienced in partnership working to meet the needs of customers. Be able to think beyond process to find innovative solutions for customers. Be computer literate.