Customer Service and Membership Manager - High Wycombe, Buckinghamshire We are Places for People Group, we''re a social enterprise that believes it''s people that make a community. That''s why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK''s leading health and wellbeing enabler. We aren''t your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you''re more than just a number - you''re part of our cause. More about your role You will work across a busy leisure facility helping drive membership numbers by creating an environment that is friendly, welcoming and supportive of a customer''s choice on how, when and where they are active. You will be responsible for supporting your team to deliver outstanding levels of customer service and the centre advocates the benefits of activity in all its forms. You will lead and coach the membership teams in the ''everyone a member'' objective, ensuring that they respond to all membership enquiries from prospective and current members. Your team will show an interest in those that have shown an interest in us - be responsible for the following up of all enquiries and prospects who do not join. Manage enquiries and prospects making full use of the technology provided and