As a Credit Operations Support Graduate, you will play a central role in driving high-performance operational delivery across our consumer and automotive lending portfolio. This rotational programme offers a comprehensive, 360-degree immersion into end-to-end credit operations, guiding you through the full customer lifecycle, from initial account management and retailer alignment through to advanced dispute mediation and contract maturity.Grounded firmly in the Financial Conduct Authority (FCA) Consumer Duty framework, you will champion customer centricity across every touchpoint. Rather than simply processing transactions, you will be responsible for delivering measurable "Good Outcomes," protecting vulnerable customers, and upholding fair market conduct while sharpening your financial, commercial, and operational skill sets.Rotational Pathway1. Customer Care (Months 1 3)The Foundation of Customer Experience and Account Lifecycle Serve as the primary point of contact for retail borrowers, achieving high first-contact resolution rates across account enquiries.Execute foundational "in-life" contract administration, including direct debit updates, statement requests, and payment processing.Apply FCA Consumer Duty principles to spot early signs of customer vulnerability, tailoring verbal and written correspondence to ensure clarity and care. 2. Retailer Services (Months 4 6)Commercial Partner Operations and Financial Reconciliation Collaborate directly with motor dealerships, ..... full job details .....