The Programme Specialist EMEA role involves supporting customer service initiatives within the technology and telecoms industry. This position is based in Reading and requires a detail-oriented individual to manage programmes effectively across the EMEA region.Client DetailsProgramme Specialist EMEA, Reading: The employer is a medium-sized organisation operating in the technology sector. They focus on delivering innovative solutions for their clients, ensuring high-quality customer service and operational efficiency.DescriptionProgramme Specialist EMEA, ReadingAct as the interface between Sales and Operations to define demand and supply plansCoordinate and manage customer service programmes across the EMEA region.Develop detailed forecasts for planning meetingsManage customer product portfolios and ensure data accuracy across systemsCoordinate onboarding of new tools/products, ensuring compliance with internal processesHandle customer escalations and bulk order distributionsSupport tool and equipment programmes, including warranty and dealer distributionsLiaise with internal teams to manage inventory and shipping logisticsMonitor programme performance and support continuous improvement initiativeMonitor programme performance and ensure alignment with organisational goals.Collaborate with internal teams to improve service delivery processes.ProfileA successful Programme Specialist EMEA should have:Experience in managing programmes or projects.Strong organisational skills and a