Resident Liaison Officer (RLO) – Disrepair Team | Croydon (Temp-to-Perm)

Are you an empathetic and highly organised Resident Liaison Officer with a strong background in social housing, ready to make a significant impact within a dedicated disrepair team This is your chance to secure a rewarding temp-to-perm role in Croydon!

We're looking for a proactive and compassionate Resident Liaison Officer (RLO) to join our vital Disrepair Team, serving residents across the Croydon area. In this crucial role, you'll be the primary point of contact for residents, guiding them through the disrepair process with clear communication, understanding, and efficient problem-solving.

What We Offer:

• Competitive Pay: Earn between £17.00 - £19.00 PAYE per hour, depending on experience.

• Career Security: This is a temporary-to-permanent opportunity, offering a clear pathway to a stable career.

• Travel Support: You must be able to drive, and fuel expenses will be covered for work-related travel around Croydon and surrounding areas.

• Impactful Work: Be a key part of resolving significant housing issues and improving residents' quality of life.

• Supportive Team: Work within a dedicated disrepair specialism, collaborating closely with surveyors and maintenance teams.

Your Role & Key Responsibilities:

As an RLO on our Disrepair Team, you will be instrumental in managing complex resident relationships and ensuring effective resolution of disrepair cases. Your responsibilities will include:

• Resident Communication: Serve as the main point of contact for residents throughout the disrepair process, providing empathetic and clear updates on works, timelines, and next steps.

• Issue Resolution: Proactively investigate and resolve resident queries and concerns related to disrepair, escalating complex issues to surveyors or management when appropriate.

• Access & Logistics: Coordinate and facilitate access to properties for surveys, inspections, and repair works, ensuring minimal disruption to residents.

• Expectation Management: Effectively manage resident expectations regarding the scope, duration, and nature of disrepair works.

• Documentation: Maintain meticulous records of all resident interactions, progress updates, and resolutions within relevant systems.

• Collaboration: Work closely with legal teams, surveyors, contractors, and internal departments to ensure seamless delivery and resolution of disrepair cases.

What We're Looking For:

• RLO Experience: Proven experience as a Resident Liaison Officer, specifically within the social housing sector, with exposure to disrepair cases being highly advantageous.

• Disrepair Knowledge: A good understanding of disrepair processes, common building defects, and the impact of disrepair on residents.

• Exceptional Communication: Outstanding verbal and written communication skills, with a compassionate and professional approach to sensitive situations.

• Problem-Solving Skills: Strong ability to investigate issues, identify solutions, and negotiate effectively to achieve positive outcomes.

• Organisational Skills: Highly organised, with excellent attention to detail and the ability to manage a varied workload efficiently.

• Empathy & Patience: A genuine commitment to resident welfare and the ability to handle challenging situations with calm and professionalism.

• Driving Essential: You must possess a valid UK Driving Licence and have access to a vehicle for travel across the Croydon area; fuel expenses are reimbursed.

Ready to be a vital part of our Disrepair Team in Croydon

If you're a dedicated RLO seeking a role where you can truly make a difference, apply today! We're conducting interviews soon for an immediate start.