Resident Liaison Officer - SHDF Retrofit | Sanctuary Housing

• Salary up to £30k + £4k car allowance
• 12 month Fixed Term Contract!
• Location: CB6 (initially), expanding across Cambridgeshire
• Must be able to drive and have own car 

Role

We are seeking an enthusiastic and empathetic Resident Liaison Officer (RLO) to join a well known Property Services company delivering a high-profile Social Housing Decarbonisation Fund (SHDF) project. As an RLO, you will be the primary point of contact between our site teams and the residents, ensuring a smooth, informed, and respectful customer experience throughout the delivery of these vital sustainability upgrades.

Key Responsibilities

• Act as the main liaison between residents and the site/project team.
• Arrange and attend resident consultation meetings and property surveys.
• Clearly communicate the scope and schedule of planned works to tenants.
• Manage access appointments, address concerns, and coordinate with contractors.
• Support vulnerable residents to ensure work can proceed with minimal disruption.

• Keep accurate records of all resident interactions and feedback.

• Monitor satisfaction levels and support ongoing service improvements.

Essential Skills & Experience

• Experience in a Resident Liaison Officer, Housing Officer, Tenant Engagement or Customer Service role within social housing, construction, or retrofit.
• Strong communication and interpersonal skills with a calm and professional manner.
• Ability to handle sensitive conversations and resolve issues constructively.
• Organised and proactive, with strong attention to detail.
• Comfortable working in resident homes and on live construction sites.
• Full UK Driving Licence and access to a vehicle (travel across Cambridgeshire will be required)