As a Customer Care Coordinator in Warrington, you willwork within the After Care Team to provide assistance in managing the defects process across the Development programme. The role will include the logging, monitoring and general management of the 12 months defects process. Engaging with external Contractors to build relationships that ensure the defects process is seamless.

Client Details

The organisation operates in the Not For Profit sector in Warrington.

Description

• Manage incoming customer enquiries across agreed communication channels, providing clear and helpful responses.
• To support the Development Team in delivering the Development Programme through management of the defects process.
• To provide excellent customer services to our customers by acting as the first point of contact for all queries and complaints regarding defects.
• To provide administrative and diagnostic support to the team to ensure all defects are dealt with in a timely and accurate manner.
• To liaise with internal and external stakeholders to identify any areas for improvement with the defects service.
• To identify key trends in defects to feed into development scheme and specification reviews.
• To lead on the implementation of a defects monitoring system & ensure smooth transition for internal and external stakeholders
• Lead on Torus Developments aftercare arrangements for new build developments
• To deliver services in line with agreed performance targets.

Profile

A successful ''Customer Care Coordinator'' should have:

• Experience of handling customer enquiries in a Customer Service setting.
• Ability to communicate clearly and provide accurate information to customers.
• Confidence in managing several enquiries while keeping records organised.
• Ability to follow processes and maintain accurate customer information.
• Experience of coordinating queries with colleagues to support timely outcomes.
• Good judgement when identifying enquiries that need to be escalated.

Job Offer

• Permanent Customer Care Coordinator position based in Warrington.
• Salary of -27,000 to -30,000, dependent on the level of experience.

If you''re interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we''ll work with you to ensure you can perform at your best.