As a Customer Care Coordinator in Warrington, you will handle customer enquiries and help keep day-to-day customer service running smoothly within the Not For Profit sector. You will provide clear updates, resolve queries where possible and make sure customers receive a helpful and consistent service.Client DetailsThe organisation operates in the Housing Sector in WarringtonDescriptionRespond to customer enquiries by phone, email and other agreed channels, giving clear and accurate information.Record customer contacts and update relevant systems to keep information complete and easy to follow.Resolve straightforward issues promptly and pass more complex queries to the appropriate colleague.Keep customers informed about the progress of their enquiry, helping to provide a reliable service.Handle complaints in a calm and professional way, ensuring details are recorded accurately.Work with colleagues across Customer Service to coordinate responses and avoid unnecessary delays.Maintain organised records of customer interactions to support effective follow-up.Identify recurring customer queries and share feedback to help improve the customer experience.ProfileA successful ''Customer Care Coordinator'' should have:Experience of handling customer enquiries and providing clear, helpful responses.Confidence using phone and email communication to manage customer contact.The ability to record information accurately and keep customer records up to date.Experience of resolving queries and ..... full job details .....