Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services.Proven experience of creating research strategies/approaches.Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops.Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence.Extensive knowledge of human factors, ethnography, and the user-centred design process for product and service design in an iterative development environment.Demonstrable knowledge, experience in and passion for user centred design practices.Proven experience of audience modelling and developing design personas.Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions).Comfortable working with data, from gathering and analysis through to design and presentation.Comfortable in the capacity of mentor for other user researcher(s).Have excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments.Degree in HCI/Usability/Cognitive Psychology/Market Research or related field.Experience of working in an agile development environment with designers, business analysts and developers to create new digital products and servicesWill ..... full job details .....